Privacy Policy — oke69 Online Casino

1 Introduction

oke69 ("oke69", "we", "us", "our") is the operator of the online casino and sports betting platform accessible at oke69.app. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear and plain terms how we collect, use, store, share, and protect your personal information.

This Privacy Policy is governed by and prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations as a PAGCOR-regulated operator, including requirements under the Anti-Money Laundering Act (AMLA) of the Philippines.

This policy applies to all players who access oke69 from the Philippines — whether you are in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else across the archipelago. It applies equally to registered players and to visitors who browse the platform without creating an account.

2 Data We Collect

oke69 collects personal data from you in several ways: directly when you register and interact with the platform, automatically through your use of the site, and from third parties where permitted by law. Below is a detailed breakdown of the categories of data we collect.

2.1 Registration & Identity Data

When you create an oke69 account, we collect:

• Full legal name (as it appears on a government-issued Philippine ID);
• Date of birth (to verify you are 21 years of age or older);
• Email address and mobile number (Philippine number);
• Username and encrypted password;
• Residential address within the Philippines.

2.2 Identity Verification (KYC) Documents

As required by PAGCOR and AMLA regulations, we may request copies of:

• Government-issued photo ID (e.g., Philippine passport, UMID, PhilSys National ID, SSS card, driver's licence, voter's ID, or PRC ID);
• Proof of address (e.g., a utility bill, bank statement, or Barangay certification dated within the last 90 days);
• Proof of payment method ownership (e.g., a screenshot of your GCash or Maya profile showing your registered name);
• A selfie or liveness check image for biometric verification purposes.

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect records of:

• Transaction amounts, dates, times, and reference numbers;
• Payment method type and masked account identifiers (e.g., the last four digits of a linked GCash or bank account);
• Deposit and withdrawal history for your oke69 account;
• Bonus redemption and wagering activity data.

2.4 Gaming Activity Data

We record your gameplay activity on the platform, including:

• Games played, bet amounts, outcomes, and session durations;
• Sports bets placed, including market selections, odds, and results;
• Responsible gaming settings you have applied to your account (deposit limits, self-exclusion, cooling-off periods).

2.5 Technical & Device Data

When you access oke69, our systems automatically collect certain technical information, including:

• IP address and geolocation data (country and region level);
• Device type, operating system, and browser type and version;
• Referring URL and pages visited within the oke69 platform;
• Session timestamps and duration.

2.6 Communications Data

If you contact oke69 support via live chat or email, we retain records of those communications, including the content of messages and any attachments you send, for quality assurance, training, and compliance purposes.

2.7 Data We Do Not Collect

oke69 does not collect or store full payment card numbers, CVV codes, or full bank account numbers. We do not collect data about your religious beliefs, political affiliations, or medical history unless you voluntarily disclose such information in a support communication.

3 How We Use Your Data

oke69 uses the personal data we collect for the following purposes:

4 Legal Basis for Processing

Under the Philippine Data Privacy Act, oke69 must have a lawful basis for processing your personal data. Our processing activities rely on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and oke69, including operating your account, processing transactions, and delivering gaming services;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your privacy rights;
• Consent: Processing for optional activities such as marketing communications, where you have given clear and specific consent that you may withdraw at any time.

Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

5 Data Sharing & Disclosure

oke69 does not sell your personal data to any third party. We share your personal data only in the limited circumstances described below.

5.1 Regulatory Authorities

We are legally required to share certain data with regulatory and law enforcement authorities in the Philippines, including PAGCOR (in the context of our operating licence) and the Anti-Money Laundering Council (AMLC) where transaction monitoring triggers a mandatory reporting obligation under the AMLA. These disclosures are made without your prior consent where the law requires it.

5.2 Service Providers (Personal Information Processors)

We engage third-party service providers who process personal data on our behalf as personal information processors (PIPs) under the Philippine DPA. These include:

• Payment processors and e-wallet operators (GCash/GXI, Maya/Paymaya, BancNet, InstaPay, PesoNet network participants);
• Identity verification and KYC technology providers;
• Cloud infrastructure and data hosting providers operating under data processing agreements with appropriate security standards;
• Customer support platform providers (live chat software);
• Game content providers (e.g., JILI, Evolution) who may receive session identifiers for game delivery purposes.

All third-party processors are bound by contractual data processing agreements that require them to handle your data securely and only for the specific purposes for which it was shared.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of all or substantially all of oke69's assets, your personal data may be transferred to the relevant successor entity. We will notify you via email or an in-platform notice prior to any such transfer taking effect and will ensure that the successor entity is bound by equivalent privacy obligations.

5.4 Protection of Rights

We may disclose your personal data to legal counsel, courts, or law enforcement where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of oke69, our players, or the public, or to defend against legal claims.

6 Cookies & Tracking Technologies

oke69 uses cookies and similar technologies (such as local storage and session storage) to operate the platform and improve your experience. Below is a summary of the categories of cookies we use.

oke69 does not use third-party advertising or retargeting cookies. Analytics data collected through cookies is aggregated and anonymised before use.

6.1 Managing Cookies

You can control and delete cookies through your web browser settings. Please note that disabling functional or analytics cookies may affect your experience on the oke69 platform. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, or your mobile browser on iOS or Android).

7 Data Retention

oke69 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with oke69 and for a minimum of five (5) years after account closure, as required by AMLA and PAGCOR record-keeping obligations;
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in compliance with AMLA requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming activity logs: Retained for a minimum of two (2) years for responsible gaming purposes, and longer where required for regulatory reporting;
• Customer support communications: Retained for two (2) years from the date of the communication, unless the communication relates to a dispute or regulatory matter, in which case it is retained until final resolution;
• Marketing consent records: Retained for the period during which you are subscribed to marketing communications, plus one (1) year after opt-out.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

8 Data Security

oke69 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and oke69 servers is encrypted using TLS 1.2 or higher. Sensitive data at rest, including KYC documents and financial records, is encrypted using AES-256;
• Access controls: Access to personal data within oke69 is restricted on a strict need-to-know basis. Staff access to player data is logged and audited;
• Penetration testing: Our platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident response: oke69 maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the DPA;
• Staff training: All oke69 staff who handle personal data undergo regular privacy and data security training.

9 Your Rights Under the Data Privacy Act

As a data subject under Philippine Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in relation to your personal data held by oke69:

• Right to be Informed: The right to be told what personal data oke69 collects about you and how it is used — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data oke69 holds about you, including transaction records and account information;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations under AMLA and PAGCOR regulations that may prevent immediate deletion;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe oke69 has not handled your personal data in accordance with the Data Privacy Act.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 12 below. We will respond to all verified requests within fifteen (15) business days of receipt, or within such longer period as is permitted by the DPA where the request is complex.

10 Children & Minors

oke69 is strictly an adult platform. In accordance with Philippine law and PAGCOR regulations, access to oke69 is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.

If oke69 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, the data will be deleted (except where retention is required to comply with AMLA obligations related to any transactions that may have occurred), and the matter will be handled in accordance with PAGCOR's underage gambling prevention guidelines.

11 Updates to This Privacy Policy

oke69 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal or regulatory requirements, or improvements to our platform. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page;
• Post a notice on the oke69 platform informing players that the policy has been updated;
• Where changes are significant, send a notification to your registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how oke69 protects your personal data. Your continued use of the oke69 platform after a policy update constitutes your acceptance of the revised Privacy Policy.

The current version of this Privacy Policy was last reviewed and updated in January 2026. Previous versions of this Privacy Policy are available upon request from our Data Protection Officer.

12 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data by oke69, please contact our Data Protection Officer (DPO) through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the oke69 platform. Average response time under 90 seconds. For DPO-specific matters, please identify your message as a "Data Privacy Request" at the start of your chat.
• Support Email: support@oke69.app — please use the subject line "Data Privacy Request" and include your registered username and a clear description of your request.

Our Data Protection Officer is based in the Philippines and is responsible for overseeing oke69's compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations. All data privacy requests are handled with strict confidentiality.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC): 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila, Philippines